Unified Contact Center

Orchestrating customer experience across all channels

An omnichannel chat experience for a seamless integration across all communication platforms, with the innovation at the heart of the solution

      System Workflow

UCC | Easily Connect to Your ERP, CRM, E-Commerce

Retrieve the data from other applications for 360’ Customer Experience

ERP, E-commerce, Membership Apps, Online Marketplaces : retrieve information about sales history, product information, members details (points), invoices, receipts, and many more

Challenges Faced By Businesses

No system that allows to integrate various communication in one place – requires additional time and resources to attend customer requests
Slow response to customer requests by customer service -high rate of dropping customers due to their dissatisfaction
Takes a lot of time to retrieve sales history and product data from ERP, e-commerce and other systems – lack of strong software infrastructure
No efficient tool in place to communicate with existing and new customers and address their enquiries in a timely manner

Targeted Industries

Benefits

Reduced Operating Cost 

  Less headcount required to attend multiple customer requests in a timely manner
 Efficient allocation of the human resources by maximizing the capability of each employee
 Reduced customer retention cost due to higher customer satisfaction

Maximising Customer Satisfaction 

Short response time to customer enquiries
   Ease and convenience at the core of communication
  Ability to contact agent via multiple channels
 360’ Customer View – e.g. agent is aware of the customer purchase history and behaviour

New Source of Growth

  Increased customer loyalty due to satisfaction with customer service
  New source of growth via increased sales and growing customer and referral base