High-level overview of the solution

Omnichannel is viewing the experience through the eyes of a customer, orchestrating the customer experience across all channels so that it is seamless, integrated and consistent.

All communication channels are connected—email, Telegram, SMS, Whatsapp, and FB as well as other conversational engagements.

Ready to be utilized !

  • Whatsapp

  • Facebook Messenger

  • SMS

  • Telegram

  • Email

The roadmap for 2021 is not limited to :

  • Voice Call

  • Other messengers

Modules

Extend your business functionality to a whole new level !

Integration Capability

The Unified Contact Center can be integrated with a variety of other business applications to create a 360’ view of the customer, the journey and interaction with your business. 

E-Commerce & Online Marketplaces

(e.g. Lazada and Shopee)

Integrate sales history – provide product/voucher recommendations based on sales history. Pull your orders status and update your customer within a matter of seconds.

ERP System

Integrate information about late payment or overdue invoices, over term limit and others!

Membership 

Integrate member information, accumulated points. Offer your customer to spent current point on a specific product they love (check out their past history within few clicks!)

Current Skills Ready to be Utilised !

  • Sending/receiving multiple media types (location, images, documents, vCards)

  • Categorize conversation per project and virtual contact

  • Classify messages to topics by semantic analysis using Natural Language Understanding (NLU)

  • Multiple Skills (Conversational Flow)

  • Integration with Product Catalog

  • Integration with Payment Gateway

  • Conversation labeling

  • Sentiment Analysis